Terms of Service

About these terms

These terms are an agreement between you and Alexis Thomas, an individual based in France, who runs Giftruly (“Giftruly”, “we”, “us”). They cover giftruly.com, the Giftruly app and everything in them. Our Privacy Policy explains how we handle data. By using Giftruly, or by keeping your Giftruly in an account, you agree to these terms. If you don’t, please don’t use it.

Using Giftruly

Giftruly is free. You can find gifts, run a Secret Santa, make a wishlist or join a chip-in without an account. An account (“Your Giftruly”) keeps your people, dates and ideas in sync across devices and sends reminders. Giftruly is for personal, non-commercial use: helping you and the people around you give gifts.

Accounts are meant for adults and teens. If you’re under 16, use an account only with a parent’s or guardian’s OK. Children can be part of Giftruly as a profile in a parent’s account.

Your account

• Use an email address that is yours and that you can read: it’s how you sign in and how we reach you.
• There are no passwords. Keep your email, your Google or Apple account, and your devices with passkeys secure, because they open your Giftruly.
• One account is for one person. Don’t sign in as someone else.
• You’re responsible for what happens in your account. If you think someone else got in, use “Sign out on every device” in Settings and write to us.

What you put on Giftruly

Your lists, notes, wishes, messages, stories and pages are yours. You give us only the permission we need to run Giftruly for you: to store your content, copy it between your devices, show it to the people you share it with (a household, a group, the people with a link), and process it with our service providers, for example to have Truly suggest ideas. We don’t sell your content and don’t use it in ads. This permission ends when you delete the content or your account, except for copies that others already have through something you shared with them, and our backups, which roll over within 35 days.

The people you add to Giftruly are real people. Keep details about them only to choose and give them gifts, only what you’d be comfortable with them knowing you remember, and nothing sensitive about their health, beliefs or private life.

If you send us ideas or feedback, we may use them to improve Giftruly without owing you anything. The Giftruly name, logo, designs, illustrations, guides and software belong to us or our licensors.

Be kind: the rules

Giftruly is built on trust between friends and family. Don’t use it to:

• send invites, links or emails to people who don’t know you or wouldn’t expect them (no spam);
• harass, threaten, frighten or demean anyone, including through anonymous Secret Santa messages, notes or wishes;
• post anything illegal, hateful, sexual involving minors, violent or infringing someone’s rights in a list, story, page, message or note;
• pretend to be someone else, or collect other people’s data;
• sell, advertise or run a business through it;
• get around limits, scrape it, overload it, or test its security without our written permission;
• try to get Truly to produce harmful content.

We may remove content that breaks these rules and, for serious or repeated breaches, suspend an account (see Leaving, suspension and deletion).

There is no tolerance for objectionable content or abusive users. Hateful, sexual and threatening words are refused before they’re saved. Anyone can report something another person wrote with “Report”, and either side of a Secret Santa chat can block the other. We review every report promptly and remove content that breaks these rules, and we can remove the person who posted it from a group and suspend or close their account.

Households and Secret Santa

In a household, every member can see and change what’s shared there. Invite only people you trust, and leave or remove a member whenever you need to. Gifts, notes and plans about a member stay private to the person who wrote them.

A Secret Santa organizer is responsible for who they invite and for the group’s settings. The draw is random within the rules the organizer sets. We do our best to keep every match secret, but people can still share their own match. An organizer can delete the group at any time.

Chip-ins: we never touch money

Giftruly never holds, receives, moves or sees money, and never asks for card details. A chip-in is a shared list of promises. People pay the organizer directly, using the payment method the organizer chose (for example PayPal or a bank transfer), under that provider’s terms.

• We don’t check who people are, whether anyone paid, whether amounts are right, or whether the gift is bought.
• The organizer is responsible for collecting the money, buying the gift, and giving back money if plans change.
• Questions about a payment, a refund or a gift are between the people involved. We can’t refund anything because we never receive anything.
• Chip in only with people you know. If something looks wrong, report it to us.

Shopping links and prices

Giftruly doesn’t sell or deliver products. When you follow a shopping link, you buy directly from the retailer, under its terms, and it is responsible for the sale, delivery, returns and the product itself. Prices and availability shown on Giftruly are estimates and can change; check the retailer’s listing, age guidance, safety information and compatibility before you buy.

Some links are affiliate links: the retailer may pay us a commission when you buy, at no extra cost to you. As an Amazon Associate, Giftruly earns from qualifying purchases. Commissions never decide which gifts we suggest first.

Truly’s suggestions

Truly uses AI to suggest gifts, fill in dates, split budgets and write messages. Its suggestions are ideas, not advice, and it can be wrong: about a product, a price, someone’s age range, or what suits them. You decide what to buy. Check anything that matters, especially for children, allergies and safety. Don’t put information into Truly that you wouldn’t want used to answer you.

Reporting a problem

If you see something on Giftruly that is illegal, abusive or infringes your rights (including your copyright), write to admin@giftruly.com with the link, what’s wrong and why. We look at every report carefully and quickly, tell you what we decided, and if we remove something or restrict an account we tell the person concerned why, unless the law or safety says otherwise. Either of you can ask us to look again.

Changes to Giftruly

We keep improving Giftruly, so features change. If we stop a feature you rely on, or Giftruly as a whole, we will tell account holders at least 30 days before, and you’ll be able to download your data. Giftruly is free and offered as it is; we work to keep it running but can’t promise it will always be available or free of errors. Keep your own copy of anything you can’t afford to lose (Settings › “Download everything”).

Leaving, suspension and deletion

You can stop using Giftruly at any time, and delete your account yourself in Settings › “Delete my account”. That erases your account and the data in your own space (see the Privacy Policy). Secret Santas, wishlists and chip-ins you shared live on for the other people in them until they end or their organizer deletes them.

We may suspend or close an account, or remove content, if it seriously or repeatedly breaks these terms, if the law requires it, or to protect people. Unless it’s urgent or not allowed, we tell you first, say why, and give you a chance to respond. If you think we got it wrong, write to admin@giftruly.com.

Our responsibility

We’re responsible for providing Giftruly with reasonable care and skill. We’re not responsible for what’s outside our control: purchases from retailers, payments and arrangements between people in a chip-in or a Secret Santa, what other users write, websites we link to, or losses that couldn’t reasonably be foreseen.

Nothing in these terms limits our liability where the law doesn’t allow it, for example for death or personal injury caused by our negligence, for fraud, or for gross negligence or intentional misconduct, and nothing takes away your rights as a consumer, including any legal guarantee of conformity for digital services.

Law and disputes

These terms are governed by French law. If you are a consumer living in another country, you also keep the protection of the mandatory rules of your country’s law, and you can bring a claim in the courts where you live. Please write to admin@giftruly.com first: most problems are fixed in an email.

Changes to these terms

We may update these terms as Giftruly changes. When a change matters, we tell account holders by email at least 30 days before it takes effect. If you don’t agree, you can delete your account before then; if you keep using Giftruly afterwards, the new terms apply.

Questions: admin@giftruly.com. Giftruly, Alexis Thomas, France.